Terms and Conditions

---

Return and Replacement Policy

We are confident that you will be pleased with your purchase; however, if it does not fully meet your satisfaction, we have simplified the return process to ensure a seamless experience for you. For products procured from entities other than Designo llc.com, including but not limited to manufacturers, suppliers, or publishers, it is recommended that you engage with the respective parties to obtain information regarding their individual return policies. Additionally, please be aware that return and refund policies may be subject to variation in accordance with local statutory regulations. For detailed guidance pertinent to your locale, please seek out the relevant local authorities or consult legal provisions specific to your region. 

Cancellation

Customers can request a full refund within 24 hoursafter placing an order on www.designollc.com. Orders cannot be cancelled more than 30 days after they are shipped. 

Return Policy

If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of purchase for an exchange or refund. For non-quality related returns, the buyer is responsible for shipping costs. If 30 days have passed since your purchase date, we cannot offer a refund or exchange. For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items. When outside the 30-day return window, the item will be returned for repair or replaced with a refurbished item is available. If the product cannot be repaired or a replacement is not available, Designo llc will offer a partial refund based on the usage time of the defective item. If a purchase made at a dealer is to be returned and refunded within policy, unless there is a special agreement between the dealer and Designo llc, it generally requires contacting the dealer for processing. If the dealer has an agreement with Designo llc that Designo llc is responsible for handling after-sales service for quality issues, Designo llc only provides repair or replacement services for quality issues within the warranty period.

Return Process

Contact DESIGNO LLC Support at support@designollc.com to start the return process and obtain the necessary RMA ID. Before that, noted that:

• Buyer      must provide sufficient proof of purchase
• Designo      llc must document what happens when buyers troubleshoot the product
• The      defective item’s serial number and/or visible proof depicting the defect      are required
• It      is necessary to return an item for quality inspection
• For      defective items that Designo llc needs to have returned, warranties on      those replacements are voided if the wrong item is returned to Designo llc      or if the defective item is not returned.

Valid proof of purchase:

• Order      number from online purchases made through Designo llc or Designo llc's      authorized resellers
• Sales      invoice
• Dated      sales receipt from an authorized Designo llc reseller that shows a      description of the product along with its price

You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package. 

Refund

After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via support@Designollc.com. After-Sale Service Contact Email: support@Designollc.com